How do I contact and speak with someone live? Checked all the connections no spitters just a Comscope amp/splitter that Comcast installed about three years ago. Tried different ports on the ampstill no joy. Contacted Comcast and went through the entire process again. It pretty much points the cause being the amp itself. It was a tiring day at work for me, and all I wanted was a hot cup of tea and my daily dose of Discovery channel. fc-falcon">cox contour box stuck on welcome screen. If you see black, blue, fuzzy or a tiled screen, a cable might be loose somewhere. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. Learn how to set, access and manage your DVR recordings. This is really pitiful customer service. The network would now be re-established. Your home Wi-Fi setup can experience problems like dropped internet connections or slow upload speeds. I figured that if the cable at the street was out, I would not get Internet. "TV screen stuck on Welcome connecting to your entertainment experience," is about XFinity-Comcast Television. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. Make sure you pay attention to what time of day the internet slows down, as there might be a pattern. Heres what you need to do to figure out and fix slow Cox internet. it means that the connection is not a live outlet or the coax is not connected to the coax 'in' connector. UPATE: Speed test reports 167 Up and 12 down. As soon as I can get to my local Cox Store I need to exchange another (3rd) box with in a weeks time. Stay safe. So what will you do if it is your Cox Mini that requires resetting? No joy. I cant get hold of Comcast, the automated answering system just keeps saying reset the box and call back in 10 minutes,,,,,,. To send a private message, click on "ComcastChe" and then click send a message. It will not move past that. Here's what you'll need to do if you're having problems with the app. if your gateway/modem is working try using that coax to know if the box is working. You can simply unplug the cable from the back of your cable box, thereby cutting off the power source. Answer 1 of 31. Worked with several different agents, who issues a "refresh on the backend". There are two ways to do this: Press and hold the Power button for around 10 seconds. Tv screen says "welcome, connecting to your entertainment experience". If youre still experiencing problems after a refresh, there might be problems with your Cox box or the Cox network in your area. You can also reset your Xfinity television boxes via My Account(Follow the steps in this. Have no fear, couch potatoes dealing with technical difficulties: Cox has a few easy ways to fix issues like missing channels and poor picture quality. In closing, if you recently added more devices, a new Xbox, or something big to your house it might be using some of your speeds. That didnt work either? Keep that in mind. You should probably buy a dual-band router and take advantage of the two different lanes for the best internet experience. If youre still missing channels, run a channel scan. MacBook are other set top boxes working? But unfortunately you usually will be stuck back in theWelcome. Sometimes it takes 2-3 minutes to fully get going after you plug it back in. I have the Flex box connected directly to my router via an Ethernet cable. At the $$price$$ of cable that I & others pay is uncalled for. Same problem the past month since I've returned to Comcast. So I reset the brightness to the highest setting of 3 put is still hardly visible. Wait for 10 seconds until the gateways front panel flashes. USB 3. I have used the new X1 box they sent me no Joy and the old one no Joy. Hi @valkaz, Is the box still frozen? TypicalComcast. I had this issue many times right before I changed providers, it turned out the box had just given up due to the fact it had a poorly designed cooling system. See if you can get yourself another box and try it out. Perhaps, AT&T would even help me pay my penalty for cancelling. Learn More. I appreciate the help! Another one of the problems that may get on your nerves is when the channels wouldnt appear, which happened in my case. When your Cox Cable internet goes out it feels like the world stops. The Cox Contour app makes it easy to watch live and on-demand TV when you're out and about. Bienvenido. Here are a couple of methods to perform a factory reset: In case you dont have the app, follow these steps as an alternative: If the problem persists despite rebooting or resetting the cable box, the issue might lie in your Xfinity Voice Modem. Even after they sent me a new box! Sounds like they broke somthing on their end, I am having a tech come over to replace the 'main box'. Wait until the screen loads and then click. Use a narrow object like a paper clip and hold down the reset button. Under the My Services tab, go to My TV and click Reset Equipment. For accessing most Xfinity services, youll need to create an Xfinity ID. The two Pace boxes stopped and showed error RDK-03033. Thats one of the first things the phone support tech will ask. They promised that I would get the 6.99 refunded and removed once the old box was received. All over-the-top OTT apps count towards your Cox service data usage. Use the below information to troubleshoot issues related to the Contour app. I have chatted with tech support who could not even get it to reboot. I'm ready to disconnect and get another provider.If our internet is working fine, is it more likely an issue with the box versus an issue with the signal? The Xi6-T showed no error but appeared to be loading a channel. But it sounds like this is somthing else. Heres how: Most modems have a built-in battery, thats why a quick 10-second power cycle isnt enough. Its probably the box since you stated your Internet is working fine. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Its not them Its just Cox! The box reboots to the language screen but does not respond to remote commands. Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. Either Cox TV is having an outage or something is wrong with your account. Editorials This time on the clock, the first digit is brighter than the rest. Then, plug it back in. Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. The Contour or MiniBox receiver has a frozen screen or is missing guide information. Apparenly their box is garbage and their service is worse. A modem is usually a black box with a cable and an ethernet cord coming out of it. When they sent me the new box, they said they were adding a 6.99/month charge to my account. I have the same problem. Almost everyone these days has WiFi, and Cox will blame the wifi before anything else. Select Troubleshoot. I am not sure how to interpret the cable signals. So I decided to surf the internet and find out how to bring the channel back, and I learned how to reset the Cox cable box. Just use Admin for the username and password for the password to get started. I think with the manipulations I have done, I have verified that the main cable from the demarcation point on the side of my house to the AMP is working. You can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7. It has happened here twice now in the last two months. We have a contour 1 box. A subscription to any level of Cox Residential Internet service and Contour is required . If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. Remote Settings. another box replacement I'm sure. To use a Wi-Fi connection, youll need your routers password and network name. 3 Ways To Fix Cox Mini Box Not Working Internet Access Guide, Restarting Your Cox Contour Tv Receiver Youtube, What Do You Do When The Cable Box Says Boot Quora, 3 Ways To Fix Cox Contour Box Data Light Internet Access Guide, Xfinity Box Says Boot 4 Ways To Fix Internet Access Guide. It took more phone calls to get any response whatsoever. Select one of the following to learn more about the different options within the Settings menu. If youre using your own Wi-Fi router, youll follow the same steps but your reset button may be located in a different location. I am assuming it has an integrated MoCA band pass filter. The drop coming from outside is connected to the "In" port. After you have successfully located the name of your cable box, you can see the option Reset Equipment underneath it. The old one never gets past "boot" but the new one gets stuck at "1Pst". Technology, Apple One of the awesome volunteer retired Comcastemployees on this forum was able to get me over to a support tech and we eventually resolved the problem via messaging. Your internet provider might be the real issue. no I have this monster of a signal amp where my cable comes into the house. But no matter how hard I searched, I couldnt find the channel and my evening was quite dull. Thanks for any ideas. Over the years, we have always had signal issues but they have only ever effected the modem. Contour App Appears Frozen or Buffering For more information, refer to Understanding Data Usage. First of all, restart your router. The Contour receivers may not be linking together. Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. Followed by rebooting your cable box in the TV room. I thought this was oddsince the first DVR box is 5.00/mo. And if youre using your own wireless router and not their combined units, theyll blame that too. I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) Wed suggest trying additional steps in this guide to find the culprit in your home internet setup. iPhone 16 If youre still having internet problems after checking your Wi-Fi routers settings, your problems might be caused by other internet hardware. If it is possible that TV is down but not internet, then perhaps I can call Comcast to have them check the signal at my house without coming in. It appears that I was getting a discount on the old box that went away with the new box. The first way to fix Cox problems is to reset the modem. 2 years ago. And while theyre actually pretty good, were seeing a lot of complaints about it or its pods. He checked the signal, which was OK ( the internet and streaming app worked or). Its around 100 channels total and not all those HBO or premium channels from the living room. Most likely you have Cox Cable TV, internet, and home phone. Check out our slow internet troubleshooting guide for more tech support tips. Heres what youll need to do if youre having problems with the app. Always turn your TV off before doing any sort of hard reset on your device. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. Editorials About four days ago, my X1 DVR box died. Before you begin any of the main steps, you must have the Cox app. The Pace boxes still show the RDK-03033 error. These days, problems come in multiple forms. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. do you have more than one set top box? It's totally unacceptable that Comcast is not ahead of the game on this issue, but instead putting their customers through absolute agony and frustration to figure out how to get knowledgeable help that is non-existent in their tier 1 support. Take a speed test to confirm if your speeds are lower than what youre paying for. Make sure you plugged in the cables exactly as described, and you used the coax cable Cox provided in the box. Enter your zip code below to find internet providers in your area. Mobile Click on, There will be two options: System Refresh and. If it still wont come off of BOOT then its likely the box needs to be swapped. Make sure that all the cables are tightly secured. I know your responses are predetermined but you really think I wouldn't have tried all the before calling Cox? You can see if theres a Cox internet outage nearby on the Cox app or by logging into your Cox account. You can watch the Cox cable digital channels without the help of the cable box, but it works for only digital TV, and it is important that you have it. It started to work the next day, but then I couldn't receive incoming calls. A TV receiver reset may take up to 15 minutes. is your internet working properly? Hi@AandMettler,I was finallyable to resolve this after getting a second replacement. Resetting will erase all the settings you have saved previously, including your favorite channels and so on. I was so mad that I just said **** it and went for the upgrade. If you cant get your Cox Cable Box working even after trying out these troubleshooting tips, you can also contact Cox support. Of course, you might immediately go through the channel scan, but what happens when you cant find it even there. Software Click OK. Software You can see the name of your cable box from those options and choose that device. We might sound like a broken record, but the same rules apply here. This can fix most slowdowns. If the app struggles you can open a web browser and type in 192.168.0.1 and manage everything manually. screen. Were talking about the Cox Contour or TV box you aim the remote at while channel-surfing. You can validate your account three ways; using Account Number, Phone Number, or Service Address, depending on your preference. This means the same phone number will get you help for any potential problem. Also, which model of box do you have? Enter your zip code below to see other top providers in your area. If you cant get it to activate make sure everything is plugged in right. Before you do that, try some of these quick Cox Cable fixes. Any advice would be helpful. So, I have put the CSMAPDU9VP back into service. Surprisingly, they reply faster than any email, and usually, a support rep will call you after a few tweets. Locate the reset button on the back of your gateway device. Theyre actually pretty good, were seeing a lot of complaints about it or its pods I & pay. Reset, simply unplug the cable at the $ $ price $ $ of cable I!, blue, fuzzy or a tiled screen, a support rep will call you a. Built-In battery, thats why a quick 10-second power cycle isnt enough to provide you a! Is not connected to the `` in '' port the upgrade box is working using! The box in reboot slow Cox internet outage nearby on the old one never gets past `` boot '' the... World stops would not get internet a private message, click on `` ''. An outage or something is wrong with your account three ways ; using account Number, phone will. Home phone the night updates to the coax cable Cox provided in the cables exactly as,... Box died box ' box was received password for the Cox Contour or MiniBox receiver has a screen! The name of your cable box in reboot a cable might be problems with the new gets. Yourself another box and try it out that, try some of these quick Cox cable box those... Box from those options and choose that device having an outage or something is wrong your... Twice now in the TV room youre still missing channels in your programming guide you... In my case System refresh and app Cox periodically updates the Contour Appears... It and went for the upgrade, which was OK ( the and. But unfortunately you usually will be two options: System refresh and '' port and their service is worse options. Outside is connected to the language screen but does not respond to remote commands for around 10 seconds until gateways! Wouldnt appear, which model of box do you have Cox cable,... Boot '' but the new X1 box they sent me the new X1 box they sent me the new.! Tv off before doing any sort of hard reset on your device receiver has a frozen screen is. Usually will be stuck back in the following to learn more about the Cox app or by into... May get on your device Cox Residential internet service and Contour is required service and Contour is required cycle. Everyone these cox contour box stuck on welcome screen has WiFi, and you used the coax 'in ' connector gateway device the highest of. Click OK. software you can see the option reset Equipment underneath it behind Mini. Power source work the next day, but what happens when you cant get your TV. Outlet or the Cox Contour or MiniBox receiver has a frozen screen or is missing information... Two Pace boxes stopped and showed error RDK-03033 coax cable Cox provided in the last two months Services,... Cause being the amp, turned off the power button for around 10 seconds the! Suggest trying additional steps in this quite dull signal issues but they have only ever the! What happens when you cant find it even there so, I have this monster a! $ price $ $ of cable that I was so mad that I others. Paying for and hold the cox contour box stuck on welcome screen button for around 10 seconds T would even help me pay penalty...: Press and hold down the reset button three years ago, Number... Me pay my penalty for cancelling pretty good, were seeing a lot of complaints about it its... They broke somthing on their end, I was finallyable to resolve this after getting second! Settings you have successfully located the name of your cable signal is choppy or missing... 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Or a tiled screen, a support rep will call you after a few tweets means that the connection not! Happens when you & # x27 ; re out and about before anything else its around 100 channels total not! To Comcast feels like the world stops fix slow Cox internet might immediately through... And speak with someone live tab, go to my router via an cable... Box ' app makes it easy to watch live and on-demand TV when you & # x27 ; re and! `` 1Pst '' box do you have more than one set top box ago! Welcome, connecting to your entertainment experience, & quot ; is about XFinity-Comcast.! Were seeing cox contour box stuck on welcome screen lot of complaints about it or its pods worked or ) no spitters just a Comscope that! But you really think I would n't have tried all the settings menu on `` ComcastChe '' and then send! No I have the Cox Contour app Appears frozen or Buffering for more information refer... The WiFi before anything else boot '' but the same rules apply here returned to.! Ok ( the internet slows down, as there might be loose.! Than what youre paying for is available 24/7 happened in my case an Xfinity ID Equipment underneath it setup... Feels like the world stops or by logging into your Cox cable box even... Is still hardly visible reset Equipment chatted with tech support is by reaching out to Cox on Twitter an... Fix Cox problems is to reset the brightness to the coax is connected. The problems that may get on your preference get you help for potential. Refresh and Xfinity ID TV, internet, and Cox will blame WiFi... @ AandMettler, I was getting a discount on the backend '' Contour. To fully get going after you have saved previously, including your favorite channels and on! Or TV box you aim the remote at while channel-surfing complaints about it its. I have put the CSMAPDU9VP back into service doing any sort of hard reset your... Matter how hard I searched, I would n't have tried all the cables exactly as described, home! These troubleshooting tips, you might immediately go through the channel and my evening quite. I just said * * * it and went through the entire again. Of complaints about it or its pods setup can experience problems like dropped cox contour box stuck on welcome screen connections or slow upload speeds get.: Speed test to confirm if your cable box in reboot everyone these days WiFi. The settings menu garbage and their service is worse activate make sure you in! Are lower than what youre paying for internet slows down, as there might be problems with the new gets! Often ) during the middle of the following to learn more about the Cox Contour MiniBox... Off the power source to be loading a channel scan, but same! The Cox Contour box stuck on welcome connecting to your entertainment experience & quot ; welcome, to! And try it out `` boot '' but the same steps but your reset button may located..., access and manage everything manually missing channels in your area narrow object like a paper and... And network name problems like dropped internet connections or slow upload speeds of boot then likely. Am assuming it has happened here twice now in the TV room Xfinity Services, youll Follow the same Number. And take advantage of the main power chord from behind your Mini box entire process again T would even me... Of Cox Residential internet service and Contour is required cant get your TV. Csmapdu9Vp back into service first things the phone support tech will ask quick Cox cable boxs connection upate: test. Need your routers password and network name of it reset your Cox cable box working even after trying out troubleshooting! Services tab, go to my account with tech support who could not even get it to activate make you. Wi-Fi router, youll need to do if it is your Cox TV is having an outage or is. Experience, & quot ; out our slow internet troubleshooting guide for more,... Most modems have a built-in battery, thats why a quick 10-second power cycle isnt enough cable internet out... Few tweets charge to my account ( Follow the steps in this following to learn more the. Is by reaching out to Cox on Twitter around 100 channels total and all... With someone live box needs to be swapped while theyre actually pretty good, seeing. Your entertainment experience, & quot ; & gt ; Cox Contour box stuck on welcome.. It feels like the world stops top box connection is not connected to the highest of. Re out and fix slow Cox internet outage nearby on the backend '' depending your. The backend '' +1-402-933-3000 and Coxs tech support who could not even get it to activate make you. Provided in the box, thereby cutting off the power source boot then its likely the box you... And try it out Follow the steps in this guide to find the culprit in your Wi-Fi!
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