Or are you using any type of video adapters, converters, or dockings? 6.4- To attach a file, you must click the Attach option on the bottom left-hand corner of the response box. Is the fan running in sleep mode? The installation of the tool is straightforward. Let us know if you still need assistance. Please do not enter contact information. Sign in here. The problem is when I have the two connected at the same time. To think, years ago, having dual monitor displays was a big deal on a desktop PC; now, we have small boxes capable of doing more. It normally manifests in about a week so I will let you know if it is resolved by then or not. Thank you very much for your response and for these new details testing with different monitors. However, checking the two latest Intel SSU reports, we noticed the system is actually running the latest generic graphics driver "30.0.101.1340". Additionally, by any chance were you able to check if there are firmware updates for your displays? If you require a response, contact support. One of the best graphics cards you can get is the NVIDIA GeForce RTX 3080 because of its excellent performance and ports to connect multiple monitors. The NUC 9 Extreme is taller . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I toke the HDMI 2 cable out and put the new Thunderbold 3 to displayport cable in and it solved the problem!!! Also see Tips for Playing 4K, HDR or 3D Content on Intel NUCif the flickering happens only when at a 4K resolution. No display ona multi-display setup via HDMI and DisplayPort*. Yes, I'm sure it is not from coming from fan. Also still when changing quantization to 0-255 range and making sure monitors is also 0-255 there are much more gradient banding in many situations, for example opening up Windows 11 Store and looking at ads that keeping changing on the screen. If you sign in, click, Sorry, you must verify to complete this action. The information includes which ports to use and the maximum resolution. You should download and install this driver manually. In order to have a better understanding of the issue, please share with us the following information: Also, please download and install the Intel System Support Utility (Intel SSU): https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-. Scroll down and click . Click the menu where it says "Summary" to change to "Detailed View". I hope this articulates the issue i am having. Both monitors can handle a resolution of 2560x1440. and our Please perform these steps on 2 different NUCs having the issue and attach the report to your response. For more complete information about compiler optimizations, see our Optimization Notice. If you require a response, contact support. In regards to your inquiry "You mean I can return the NUC if the customer support agrees and it is within the warranty?". Please make sure to select your country or region and to contact us within your local business Support hours. Sorry, you must verify to complete this action. Check with the display or television manufacturer's support website to see if there are any firmware updates available for the display. I have to configure the HDMI as the primary display. Is this a new device? Dont have an Intel account? D) Setting issue, it is trying to send 120hz signal to both screens but monitor 2 is not responding due to 120Hz refresh rate. Please review theMultiple Display Configuration Options for Intel NUC Kits NUC11TN document. Intels products and software are intended only to be used in applications that do not cause or contribute to a violation of an internationally recognized human right. Finally, have you checked if there are firmware updates for your displays? This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. Only thing I can suggest otherwise is to update BIOS to latest and/or reset BIOS configuration to defaults and repeat tests. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Look Lenovo's way to find out. With this configuration I could do always the resolution of 2560x1440. https://www.intel.com/content/dam/support/us/en/documents/intel-nuc/NUC11TN_TechProdSpec.pdf, I'm not an expert but what I read in the Intel NUC documentation is that you can connect up to 4 monitors with a maximum resolution of 3840x2160, see https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. All drivers are updated. 1) removed driver 8141 (it was previously installed by Windows update), 3) installed Intel Chipset Device Software, 5) installed driver 8141 downloaded from intel. The left monitor is the HDMI and the right one is the USB-C. Maybe the USB-C monitor has issues synchronizing with the HDMI monitor. Thank you for your response and for your efforts in testing with the driver 30.0.101.1191. The display even features a 144Hz refresh rate. If you face any issues or need any additional information, please submit a new question as this thread will no longer be monitored. Actually it is not strange because NUC11 still might be using LSPcon, so there is no true HDMI ports but just converted internally from DP (if I undestood correctly). On any Windows 11 computer, adding one, two, or more monitors allows you to expand the desktop canvas to improve your multitasking experience when working with various apps at the same time, and it's even a great way to enhance your gaming experience. It is easy to see if using test pattern like Lagom LCD test Gradient (banding) test pattern. However, sometimes, you may run into the issue where Windows 11 won't be able to detect a second or third monitor as a result of hardware or driver problems. 000031497, Last Reviewed https://www.amazon.co.uk/gp/product/B09J2F57VV/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&th=1. I would be grateful if you could look into this matter and provide insight on how to move this forward. When adjusting PCI Express LSPM from MAX to OFF it is loudest. To reinstall a damaged video driver on Windows 11, use these steps: After you complete the steps, Windows 11 should detect and reinstall the driver automatically. See https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. NUC, HDMI 2 -> can only do a maximum resolution of 1920x1080. Please, provide me with the following: Did you try using the "USB Disk" with the USB-C port located at your right to confirm if this device is being recognized? To update the graphics driver, use these steps: Once you complete the steps, Windows Update will download and install the graphics driver, fixing the external monitor's detection problem. Mine definitely keeps chirping and I can't swear but I'm pretty sure it was not this loud when I got mine last month. and i cant find intel graphics control panel, nor i can download it from the microsoft store. If you sign in, click, Sorry, you must verify to complete this action. Please click the verification link in your email. Please see this thread, Steve suggested that a USB-C --> DP is "Two DP streams are embedded within your Thunderbolt (TBT) streams". Was on holiday, I have pushed the suggested changes and will see if this corrects the problem, however, I have attempted this fix before with the exception of the process listed for installing the graphics from the ground up. Hi, are you able to check it with the Thunderbold output? Tomorrow I will let you know the outcome. Have you tried using a non-NUC system to test the displays. There are not other monitor drivers available. 5) Attached files with one and two monitors connected. Yes, I noticed this model has serious problems with HDMI-ports. Sorry, you must verify to complete this action. Confirm that the wireless display is turned on and discoverable (refer to device documentation). You may re-send via your That kind of use will occupy only few hundred MB's of RAM as VRAM per display. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. You can easily search the entire Intel.com site in several ways. You may re-send via your I am discussing the hardware a lot here, but it's important. Usecables no longer than 6.5 feet or 2mts to ensure signal integrity. Radeon Graphics Driver is the primary graphics driver needed to use the Intel NUC Kits NUC8i7HNK and NUC8i7HVK. Also it is absolute nonsense that you would need 4-8GB VRAM for 1440p! 3. In fact, in my case I have the same issue, the HDMI monitor is always monitor 1, maybe the problem is related with this. 6) Attached files with one and two monitors connectd. It is a bit of a crap shoot as to which one fires up, so both of them are being recognised somewhere in the process. All drivers have been updated as per Intel's update assistant. Do you use predefined fan profiles, like balanced without any tweaking them? If you are willing to test it, we recommend performing the clean install steps shared in our previous post. He has an IT background with professional certifications from Microsoft, Cisco, and CompTIA, and he's a recognized member of the Microsoft MVP community. At the moment, the fix is to boot the device into BIOS, which will then trigger the second the second monitor to see a connection and wake. You will receive a verification email shortly. Step 2: The Settings app opens with the Display panel loaded by default. If the issue persists, you can repeat the previous steps and test with the latest generic graphics driver Version:27.20.100.8280. For the BIOS updates, please follow the steps in our article "BIOS Update and Recovery Instructions for Intel NUC with Visual BIOS". I switched both hdmi cables but always the same problem, only HDMI 1 can output 2560x1440. Sounds like there is a problem with a firmware version or driver. You may re-send via your, You should download and install this driver manually. profile. 6- AReport for Intel Graphics Driversfollowing the steps on the link. Your NUC should be able to give you 2560x1440 easily for both monitors. Some of the computer specs are below. Dont have an Intel account? Intel technologies may require enabled hardware, software or service activation. The issue is that i can't decide where to show the NUC bios! 4. At this point we can remove Legacy drivers from Device Manager: 6.1-Right-click on Intel HD Graphics or similar, and select Uninstall Device. While I was writing this, I recorded a small video showing the problem. Forgot your Intelusername Is the issue happening since the first day that you set up this configuration (Intel NUC + 2 ASUS* monitors)? Happy to submit SSU but since it got my PII information, would you be kind and provide a secure link for me to upload the file. If not, repeat step 3. I connected the NUC to 2 4K monitors and here I noticed that it handles on both HDMI outputs a resolution of 2560x1440. You can easily search the entire Intel.com site in several ways. I then will let you know the results. I have a total of 4 ASUS MX25A monitors. 8- Once the latest driver has been installed, enable the internet connection again. Disconnect printers, cameras, and other USB devices to confirm that none of the peripherals is conflicting with the monitor. You may re-send via your, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, https://www.intel.com/content/www/us/en/download/19303/bios-update-becfl357.html, NUC 2nd Monitor Waking issues - Intel Communities. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. The U2419HC works fine via a DP connection and using DP MST. I will wait for the Intel support. I have also put in a "USB Disk" and that did work I.E I could access my files. Please provide details. Windows 11 recognized the Asus monitors with these drivers. If nothing else can be done, just close this case. If you do not install both the Intel HD Graphics driver and the Radeon driver, you might experience the following problems: To check if Radeon graphics driver is installed, follow the steps below: If there is no Radeon Graphics Driver installed, do the following steps: See how to connect multiple displays to your Intel NUC. If the device has a custom driver provided by the computer manufacturer, consider that manufacturers (for example, HP, Dell, Acer, Microsoft, and many others) usually modify the original drivers for their desktops and laptops. Please click the verification link in your email. In my case I can set HDMI 1 to the higher resolutions. During the process, please make sure all other steps are followed, includingdisconnecting from the Internetand making sure you get to theMicrosoft Basic Display Adapterbefore trying to install the graphics driver. How to fix external display issues using hardware troubleshooting, How to fix external display connection issues using Settings, How to fix external dispaly connection issues using graphics driver, Windows 11 on Windows Central All you need to know, Windows 10 on Windows Central All you need to know, Lenovo's Surface-like IdeaPad Duet 3i packs the Intel N-series CPU but you won't find it in the US, Lenovo's new ThinkPad Z13 features a woven Flax cover made from plant fibers, Lenovo ditches old haptic touchpad tech for Sensels FusionUX stack heres why its a big deal. Many thanks for the great support so far. Are you sure that it is the fan? I would say that might be other "Setup" programs would do the trick but I didn't waste time trying to find one. I can hear the fan running but it is not making a lot of noise. Let's see what will happen then. You need silent environment and fan running at very low speed or allowed to turn off completely and make sure you are close enough from the machine. Download and install theIntel Management Engine Driver. I have attached a screenshoot during startup. Future US, Inc. Full 7th Floor, 130 West 42nd Street, 6.4-Restart. for a basic account. and our By default, Intel SSU will take you to the "Summary View". This difference and the fact that the HDMI monitor is always monitor 1 may have some implications. Open Windows Settings (my instructions here are for Windows 11, but for Windows 10 it will be similar). Open the application and select "Everything" click on "Scan" to see the system and device information. Is the fan running in sleep mode? // No product or component can be absolutely secure. Thank you for posting on the Intel communities. I have swapped them around (I.E the ports) and i can confirm the one which gets connected to the right USB-C port is not working while the Left port is always working. I tryed Windows 10 and 11 and both have the same result. Bios was updated just recently. After reviewing this further, we would like to inform you that we have tried to replicate this behavior with LG* monitors and we did not get the same results. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. HDMI 2 can not go higher then 1920x1080. I noticed that 8336 is now available but I will wait for your reply. orpassword? Mauro Huculak is technical writer for WindowsCentral.com. That would definitely explain much worse banding than any other computer has in the same situations. 1. Connect another known working monitor to determine the issue isn't the graphics card. Please click the verification link in your email. This way both monitors work together. Are you using USB-C-to-DP adapter (plus DP cable) or USB-C-to-DP cable? On the second thought, I think that must be something wrong in your NUC. At this point, our recommendation is to reach out to Intel Customer Support directly through phone or chat to review the warranty status for your Intel NUC. (. Thank you very much for sharing this information, we are glad to know that Thunderbolt* to DisplayPort* cable allows setting the desired resolution of 2560x1440p. I have started a new thread here if you would like to track:NUC 2nd Monitor Waking issues - Intel Communities. You can try these troubleshooting tips to start with before tampering with the system settings: After trying the above troubleshooting steps, if you still have issues, the problem may be software-related. I want to confirm some information about your issue. The NUC can do 2560x1440 (or higher) on both HDMI outputs when connected to 4K monitors. Intel SSU stills works as an workaround. When it seems to wake up, the screen remains black. Does your NUC make coil whining sound? I have a feeling mine was not this loud when I got it just recently last month. I connecten 2 Asus monitors to the NUC, both are exactly the same. Open System > Display > Multiple displays. HDMI1 can output 2560x1440 while HDMI2 can not go higher then 1920x1080. Sign up here This should lead to the problem resolution. Thank you for posting on the Intel communities. It is still very strange why i can do highy resolutions on 2 monitors with a desktop PC while it is not working with the NUC. The Intel SSU defaults to the "Summary View" on the output screen following the scan. Skip To Main Content Toggle Navigation Sign In Sign In Username Your username is missing Password Your password is missing By signing in, you agree to our Terms of Service. Under the "Additional options" section, click the. There is a 30-day money-back guarantee, so give it a shot today. for a basic account. HDMI1 was not working as far as I could see. Irt is defenitly something in the NUC. Instead of smooth black to white, you can notice carefully looking at image near the brightest end there is actually slim brighter bar (it is physically about from 15mm from the right side if actual pattern width on the screen is about 170-180mm). Do you know by any chance if there are any other conditions that may be causing the problem? Ensure your Microsoft* operating system is up to date and run any pending updates. Click on "Next",save the report and attach it to your response. So there is something wrong with the HDMI2 output when connecting to my Asus monitor. We would like to know if when you installed Windows, did you install the Intel Chipset Device Software for NUC8i7BE, NUC8i5BE, NUC8i3BE first after installing a Windows? We could fix it in RPi, but not for Intel NUC device. Yesterday I bought brand new cables with no adapters, I.E USB-C to DP. That is correct and what I said above has nothing to do with that, just my thoughts about reason for image quality problems. We appreciate all feedback, but cannot reply or give product support. When you purchase through links on our site, we may earn an affiliate commission. When i now check the current settings of my NUC via the Intel Graphics center it indicates that monitor 1 is connected to the Display port while display 2 is connected to HDMI. Update the external monitor firmware to help fix bugs and compatibility issues (uncommon). This could be a workaround, the problem is that sometimes it takes a long time to get back Monitor 1 in that state. The information I am working with is the BIOS, drivers, and Operating system versions, to see if the issue could be replicated in a similar environment. The secondary USB-C to VGA monitor has no issues. Connect a different video cable to discard a problem with the cable. Select the display (wireless monitor, TV, or PC with Miracast support) from the list. Like i said earlier, swapping the monitors around I.E connect the Samsung Monitor to the left USB-C and Dell to Right USB-C the dell does not get any signal. They were all hooked up to 2 PC's with both a nVidua graphics card. If the refresh rate isnt optimal or is too low, flickering, lagging or other issues can occur. I'm wondering if somebody can check what happens when you disconnect HDMI 2 and use instead the USB C (Thunderbold) output. NY 10036. Then the standard Microsoft driver will be used. Am I right? Since we reached the conclusion to contact Intel Customer Support for warranty assistance and this is being documented in the thread, once the warranty status is confirmed, you shouldn't have problems with warranty assistance from the team. 1920x1080 on HDMI 2 when connected to the Asus monitors. Forgot your Intelusername Both screens are running now 2560x1440p. Check if there are drivers or firmware available for your monitors? 2. I'm out of ideas. You may re-send via your, Re: NUC12WSHi7 - Dual display over USB-C second display no signal, NUC12WSHi7 - Dual display over USB-C second display no signal, Two DP streams are embedded within your Thunderbolt (TBT) streams", Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics. We are checking this thread and we would like to know if you need further assistance, if you do, please provide us with the following information: 1- Is this a new device? Any monitor connected to the right USB-C does not send a signal to the Monitor. Select Selective suspend in the menu and set the value to DISABLED. Content Type What the heck is a Tiny-in-One? Intel NUC products supporting HDMI* and DisplayPort* connectors. How are the monitors configured? What is the refresh rate that you are trying to achieve with the desired resolution 2560x1440? Please report back the outcome of the steps and thank you in advance for your efforts. You can try these troubleshooting tips to. Yes I will test with a thunderbold cable but I'm still waiting for this cable. // See our complete legal Notices and Disclaimers. If there is anything I can do to help you guys in solving this issue please let me know as well. i bought usb-c to display port, and hdmi to display port When the computer first boots, the boot screen appears on the USB Type-C connected U2419HC, but then the connection is lost as soon as Windows starts. See Intels Global Human Rights Principles. I tried an other monitor but same result. Do you work for Intel? It would be better to test with two identical monitors. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 6- If no older drivers are stored in the system, the graphics controller in Device Manager should now be listed as 'Microsoft Basic Display Adapter', 'Standard VGA Graphics Adapter', or similar. To reinstall an older version of a graphics driver on Windows 11, use these steps: Once you complete the steps, the external monitor should work as expected. So the monitors are ok, the NUC is ok because with an other set of monitors it works fine on high resolutions. You can easily search the entire Intel.com site in several ways. Just to make sure, if you connect only a single monitor to the HDMI* port # 2, are you still unable to select resolution 2560x1440? Regarding the instructions for these updates, for the graphics driver please perform a clean installation, in order to do this, follow the next steps: 1- Download the latest customized driver. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Intel NUC NUC8i7HNK Windows 10 (64-bit) Graphics Chipset: Radeon RX Vega M GL Graphics Previous i7 NUCs have been able to power two monitors from a single Thunderbolt port. We made sure to run the same BIOS version and the same graphics driver version. 2- Have you tried this dual-monitor configuration using different displays or have you tested these displays on another computer or Intel NUC if possible? I only have one display, so cannot test for more displays. NUC11PAHi7 Dual Monitors through thunderbolt I've just bought a NUC11PAHi7 and I'm new to NUCs. Sign up here I connecten 2 Asus monitors to the NUC, both are exactly the same. The following troubleshooting steps can help when no display is showing on an Intel NUC connected to multiple displays: Run the latest BIOS firmware: BIOS Update and Recovery Instructions for Intel NUC with Visual BIOS. I don't want to attach this publicly. I've updated all the drivers. Our issue is when using an Electron app similar to the one that you use in your sample project, and it's when Electron starts without the device having an HDMI cable connected, then it can't detect the HDMI cable. See page 24 for diagram. Everything starts working !!! With the information, I will resume the investigation of your issue. I checked Windows 10 and 11 and both show this problem. From the results how it looks like, I would not be surprised if even when 0-255 output range is selected from NUC drivers, it still internally squeezes 0-255 material to 16-235 and then output as 0-255. Remember me All postings and use of the content on this site are subject to Intel.com Terms of Use. In your first post you've mentioned that if even only one monitor is connected to the HDMI2 port, the resolution is 1080P only. (Repeat steps 6.1 through 6.4 until the device gets listed as"Microsoft Basic Display Adapter"). For example, on some Dell Ultrasharp* monitors, you might need tochange the monitor's default DisplayPort mode. Troubleshooting, Article ID Thank you for your response and for all the details. We understand that you will also test with a Thunderbolt* to DisplayPort* adapter, please feel free to share any additional feedback at any time. To have more information about your issue, such as BIOS, drivers, and Operating system version, please provide me with the Intel System Support Utility (Intel SSU), Download the Intel SSU (https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-window), Open the application and click "Scan" to see the system and device information. https://community.intel.com/t5/Intel-NUCs/NUC12WSHi7-incompatible-Monitor-verified/m-p/1416156/emcs_ My issue is the connection between NUC and Dell monitor over Right USB-C is not working. Or are you using any type of video adapters, converters, or dockings? Please click the verification link in your email. C) Software issue, the driver is broken and does not send signal to the monitor. I've swapped monitors and cables. 6.2- Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The strange thing is that sometimes it indicates on HDMI 2 that the prefered resolution is 1600x1200. For more complete information about compiler optimizations, see our Optimization Notice. I checked the Asus site and there were only Windos 7 drivers available but I installed them anyway. 6. Yes, correct, it is simply not available in the list of available resolutions, see the screenshots in an earlier posting above. In this case, since we tried to replicate the issue with an LG* monitor and did not get the same results via HDMI, this could be related to the ASUS* monitors even though it works via Thunderbolt which uses DP tunneling for video output. Here I noticed something very strange. Regarding the NUC7, we also found a newer version for both the BIOS and the driver: For the BIOS, the current version is 0062, however, the latest is 0085, https://www.intel.com/content/www/us/en/download/18838/bios-update-bnkbl357.html. I have tried everything you can imagine, tried many drivers, swapped the cables, used an HDMI-to-USB-C adapter, and so on. So the Cables go directly from computer to screen. 2- Disconnect from the internet to make sure the driver will not be automatically updated by Windows. Please click the verification link in your email. Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. Try the Online Multiple Display Configuration wizard for setting up multiple display.See how to connect multiple displays to other Intel NUC configurations. Disconnect the video cable from both ends and reconnect again after a minute. But these cables are expensive so when you say i would not make sence I will not buy one. // Your costs and results may vary. You may re-send via your No idea what this is. The Intel sign-in experience is changing in February to support enhanced security controls. Even if i swap the connection, i have no way to control which is my primary display and which is my secondary display. No, it is definitely not from the fan but coil whine. The largest of the issues is the HDMI detect keeps swapping displays. I agree that it is an issue with the Asus monitors in combination with the NUC because with a desktop PC I do not have these problems. Click on the menu where it says "Summary" to change to "Detailed View". I connected the complete set of monitors to my desktop PC again with nVidia GT1050 graphicscard and both HDMI outputs can do 2560x1440.
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